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Assume you have a component that uses variables for internal spacing (say, to define gaps between objects in an auto layout).If you scale an instance of that component (e.g. with the K command), the scaling works correctly visually but the variable does not “detach” and acts as if it’s still a valid defined variable-driven value vs just a reset scaled value.Here is a component instance that uses a spacing variable named ds-spacing/400, which has a predefined value of 16 for a gap value in an auto layout:When I scale the component larger, (1) the numeric gap value scales up as expected, but (2) the gap value still appears as if it’s a variable in a white box with an outline (or gray box if it’s selected). This happens even though the size no longer maps to the design system value of ds-spacing/400.

Dear Figma Support Team,I am writing to request a full refund for a recent subscription charge on this account.A payment was automatically processed two days ago. I have not been actively using this account for quite some time and did not intend to continue the paid subscription. I am currently using Figma through a different active account, and therefore I do not require a paid plan on this account.Since the charge was made very recently and the service has not been used, I would greatly appreciate it if you could cancel the subscription and issue a full refund for this payment.Thank you in advance for your understanding and assistance.Kind regards,Vladyslav Sokolov Invoice ID:  in_1Sz0SgIvcqWR3dFDh3A0M0ZZ

I’m currently trying to verify my student status for the Figma Education plan, but I’ve been unable to complete the verification process.I have already uploaded the required documentation, including: My Student ID Enrollment Verification Tuition Receipts I reached out to SheerID for assistance, but my support tickets keep getting closed automatically without any explanation or resolution. I also emailed the Figma Education team directly and have not yet received a response.At this point, I’m unsure how to proceed and would greatly appreciate any help in manually reviewing my documents or guiding me through the next steps to verify my student status.Thank you in advance for your assistance!

It doesn’t matter which date you enter, it adds zero at the beginning (i didn’t put this zero):  

Hello!I need help saving a Figma team that I lost access to but was the sole owner of. It has not yet been deleted.I created my original Figma account using my undergraduate school email. The school has since deleted that email and updated it to the alumni version. Mail does not forward between the deleted email and the current. Because the previous version no longer exists and I was signed in with Google, I cannot reset my password or re-enter that account.The account was on an education plan that had long since expired, but I intended to renew it as a personal plan eventually. I don’t know why or how I was signed out, but now I cannot get into the account. I can still see some of the links to projects that I had in open tabs, but if I try to go “Back to Files” from that page it goes to the new, empty alumni account.Because I can still access the projects I once had open and because on another account it is prompting me to move files from my ol

I had figma free education plan which i applied for now they emailed me to re-verify by september 29 or I'll lose those pro features now I joined figma recently a month back i have re-applied for verification but they say i have exceeded limit for verification or availed this offer. I have no clue how to solve this i have contacted Sheer Id support team too.

When a Figma Make file is published as a template and remixed, images from the original file fail to load in the remixed copy. This makes image-dependent templates unreliable for our team.Is there an officially supported method to include images in a Make template that guarantees they persist through remixes?

Hi everyone,I’m having an issue with image quality on my Figma Site.When I preview the page inside Figma, all images look perfect — crisp and clear with their original PNG quality.However, after publishing and viewing the site via the live URL, the same images appear compressed or blurred, as if Figma Sites applied an automatic optimization or downscaling.Here’s my published page for reference:👉 https://tangchuan.figma.site/200%E5%90%8B%E5%B9%95%E5%B8%83%E6%B5%B7%E5%A4%96%E8%A7%86%E8%A7%89%E7%AD%96%E5%88%92I’ve already confirmed that: All images are PNG format, not JPG. They look sharp in the editor and preview. The compression only happens after publ

I am a student currently attending ASU as an undergraduate studying Computer Science. For an assignment for one of my classes, I needed to create a figma account using my ASU email which I have done and am using right now. However, I also need to get the “free for students and professors” plan as specified in the assignment description for my class, but when trying to verify my student status with uploaded documents I keep getting rejected. I have submitted pictures of my class schedule, ASU profile, major map, and my student ID. I am unsure what to do and need assistance getting verified asap. Thank you so much in advance.

I’ve got verification of educational account, however, I cannot upgrade my team. when I try to upgrade my team through pressing the plan changing button it does not show the educational plan option. Can the support team help check the verification status of my account?

I’ve been using a Wacom tablet with Figma for a couple of years now. I use it as my default mouse that also helps me quickly sketch ideas with the Pencil tool. Since the release of the variable width stroke function I have been having some issues with the Pencil tool.I’m going to do my best to explain these issues below. If these should be split into different issues, please let me know if you want me to split these up. English is not my first language so I apologize for any errors.Summary of 3 issuesIssue 1: Selecting a different width profile while using the Pencil tool does not allow me to draw with it. It shows as if it is selected but does not change my actual width profile.Issue 2: Seemingly randomly Figma starts reflecting pen pressure and kind of creates its own width profile while drawing lines.Issue 3: Switching the width profile makes already drawn lines dissapear. Steps to reproduce

I have been experiencing unusual behavior in Figma for several days. When I use Spacebar + mouse to pan, the canvas moves unpredictably in different directions while the spacebar is pressed. Refreshing Figma temporarily resolves the issue, but the glitch reoccurs frequently. I am using Figma Web.

Unable to publish website due to this error message.  No images arent my own.  How do I fix this?

In the Figma mac app I have a Make file that will not display changes to a specific page (code file). If I publish and then go view it at the url the changes are there. I also tried viewing the Make file in the browser but it still did not show the changes. If I alter the code in code view and come back the change is there, but the preview still doesn’t show the change.I tried refreshing the tab. Closing the file and reopening it.I tried going to Help > Troubleshooting > Reset Figma and Restart but it did not correct the issue.I also tried manually clearing the cacheQuit the Figma desktop app Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma" Open the desktop app againThe AI in Figma Make was just as confused as I was about the situation 😆Any help solving this so I don’t have to Publish after every change and view it in the br

When you go into figma slides and + create new style you have properties.Select create style and select more options.1. When I click on the dropdown where Inter is display the menu appears normally2. Drag the menu to the side 3. 2 font menus appear, this is like react bug I guess   

I recently updated Figma and now when I’m in a file or on Home and click the [+] in the top bar to open another file - the search bar isn’t focused anymore. I have to go and click on it to start searching where before it was focused by default. It’s really annoying.  Tabbing doesn’t work either - it cycles through already open files from left. 

 https://www.figma.com/release-notes/?title=more-new-features-in-figma-make Hello there,I am not able to see these new features in Figma Make. I have tried restarting, re-logging, etc but still can't see the new UI.Is any one experiencing this as well?    

Hello there, I’m facing an issue where when i publish my library and try to export it to Figma Make. The option of “ Export to Figma Make” does not seems to appear.I’m on an education plan and I have double checked all the files. They are i the same education plan project.Thanks!

After updating my password and being notified of new Terms and Conditions, all drafts I created in the last two years have disappeared. The missing drafts are not located in any Teams I belong to. They are not in Trash. I am using a Free (Student) account.  

I noticed while changing text style’s font that by dragging the scroll handle makes the font list disappear until I let go of the mouse button. I’m using Windows app.

Hi, it seems that libraries are not loading. Are there any network issue, or can we make it so that these liraries are cached or are local and you can keep working when offline? The case now is that i can create files, but saving them, changing a name or adding libraries do not seem to be saved or updated. Figma is not workable this way… 

Hi everyone, since the last update I’m experiencing issues with the copying of images into other frames. It seems like the image isn’t stored in cache. Does anyone know how to fix it? Best,Finn

I am on a free plan but would like to publish my site. I only need a basic starter package. How do I do this? 

Hi, I am trying to update and publish my Figma site created 6 months ago but I am getting below errors.Can anyone assist in this regard? What have I tried so far?Reload Tab (both in browser and Windows App) Restarted Figma Duplicated File and retried after fixing issues.Thanks